Terms & Conditions

Last updated: 23 September 2026

1. Who provides the services

ФирмаБългария (FirmaBulgaria) is the name under which we offer our services. The company that will provide them is being registered, and we will publish its name, EIK (company number) and address here once it is entered in the Commercial Register. Until then you can reach us at office@firmabulgaria.com. We only enter into service contracts in writing, and every contract states the provider's name, EIK and address.

We are not a government authority. Decisions on the applications we file are made by the competent authorities and registers.

2. What these terms cover

These terms govern the use of https://firmabulgaria.com and our dealings when you send us an enquiry or hire us. If a written contract or a quote you have accepted says something different, that contract or quote applies.

3. Services

We offer formation of EOOD and OOD companies, changes to company details, share transfers, company closure, VAT registration, freelancer registration in the BULSTAT register, accounting and payroll, help opening a bank account, a registered address, and help obtaining an EU citizen residence certificate. Each service is described on our service pages or in the quote, and all prices, including changes, share transfers and closure, are on the pricing page.

Timeframes shown on the site are the usual ones when documents are complete and correct. Registrations depend on the relevant authority, and we cannot guarantee how quickly it will decide. How the application is filed with the Commercial Register (with your own qualified electronic signature, or through an authorised representative where the law allows) is agreed in the contract.

4. How a contract is formed

An enquiry sent through the form, the questionnaire, WhatsApp, Viber or email is not an order and does not create a payment obligation for either side. After your enquiry we send you a written quote with the scope, price, timeframe and the provider's details. The contract is formed when you accept the quote in writing (email counts) or sign a contract. Ongoing accounting always requires a signed written contract. Contracts are made in Bulgarian or English.

5. Prices

Prices are in euro. Prices shown on the site are final for the scope described: no taxes or fees are added unless they are stated explicitly.

• For company formation, the state registration fee is included in the price (€280). If you sign before a notary instead of with an e-signature, the notary's fee is paid separately to the notary.
• For other services, state and notary fees are paid separately, at cost, as listed on the pricing page and in the quote.
• The monthly accounting price depends on the number of documents, employees and VAT registration. The calculator on the site is a guide; the binding price is the one in the quote or contract.

If work outside the agreed scope turns out to be needed, we tell you the price first and only go ahead once you agree.

6. Payment

The payment method and due date are set out in the quote or contract. State fees we pay on your behalf are passed on at cost, with no mark-up.

7. What we need from you

To deliver the service we need complete and accurate information and documents, plus the information the law requires us to collect, such as identity checks under the Measures Against Money Laundering Act (ZMIP). We are not responsible for delays or refusals by an authority caused by incomplete or inaccurate information you gave us.

8. Consumers' right of withdrawal

If you are a consumer, meaning an individual acting outside your trade or profession, and you conclude the contract at a distance, you may withdraw from it within 14 days of concluding it without giving a reason (Art. 50 of the Bulgarian Consumer Protection Act, "ZZP").

To withdraw, send us a clear statement at office@firmabulgaria.com before the period ends. You may use the model withdrawal form in Annex 6 to the ZZP, but you don't have to. We refund what you paid within 14 days of your notice, using the same payment method unless we agree another one at no cost to you (Art. 54 ZZP).

If you want us to start work within the 14 days, we will ask for an express request on a durable medium (such as email) and your confirmation that you know you lose the right of withdrawal once the service has been fully performed (Art. 49(9) ZZP). If you withdraw after making such a request, you pay a proportionate part of the price for the work done up to the moment you tell us (Art. 55(5) ZZP). Once the service has been fully performed, the right of withdrawal no longer applies (Art. 57(1) ZZP).

9. Termination and refunds

Accounting is a monthly subscription without a long commitment. You can end it with written notice; the notice period is set in the contract. You pay for the period up to the end of the notice, and when the contract ends we hand over the documents we hold for your company.

If we cannot start or finish the work for a reason within our control, we refund what you paid for the part not performed. State and notary fees already paid on your behalf to the authority or notary cannot be refunded by us. This does not affect your consumer rights under section 8.

10. Liability

We deliver our services with professional care, in line with the law and the contract. We are not responsible for decisions, timeframes or refusals of public authorities and registers, or for the consequences of inaccurate or incomplete information provided by the client. Nothing in these terms limits our liability for intent or gross negligence, or the rights the law gives you as a consumer.

11. Information on the site

The articles, calculators, document templates and tax information on the site are general and for information only. They are not legal, tax or accounting advice for your specific situation and do not replace it. Laws and rates change, so check the update date and the primary sources we link to. Templates need to be adapted to your situation before you use them. We are not liable for decisions made solely on the basis of this information. External sites we link to are the responsibility of their owners.

The texts, calculators and design of the site are ours. You may use the templates for your own needs, but you may not copy the site's content in bulk or republish it elsewhere without permission.

12. Complaints

If you are unhappy with a service, write to office@firmabulgaria.com describing the problem and attach any relevant documents. We confirm receipt and reply in writing as soon as possible, and within one month at the latest.

13. Out-of-court dispute resolution

If we cannot agree, you can turn to the conciliation committees at the Bulgarian Commission for Consumer Protection, which handle disputes between consumers and traders (kzp.bg/bg/pomiritelna-komisiya, in Bulgarian), or file a complaint with the Commission for Consumer Protection: 4A Slaveykov Square, Sofia, kzp.bg.

The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025 under Regulation (EU) 2024/3228, so we do not link to it.

14. Governing law

Bulgarian law applies. Disputes we cannot settle by agreement go to the competent Bulgarian court. If you are a consumer living in another EU country, you keep the protection of the mandatory rules of your country of residence and the right to bring proceedings there.

15. Changes to these terms

We may change these terms by publishing a new version on this page with a new date. A contract already concluded is governed by the version in force when it was concluded, unless we agree otherwise.

16. Contact

For questions, write to office@firmabulgaria.com. How we handle your personal data is described in the privacy policy.